Terms & Conditions
1. Renewal of membership
To continue your membership, you need to renew your membership by the end of the term period of your current subscription plan or after availing the total number of circulations as entitled to you based on the current membership plan. The renewal of your plan can be done latest by 2 days after the expiry date of the last plan, without any Late Renewal Fee. In case you fail to renew your subscription within the above stated period, a Late Renewal Fee of Rs.100/- will be charged.
2. Delivery and Return of Item
It is our responsibility to provide a delivery and return service as mentioned in the details of the subscription plan. We try our best to provide the delivery and pick-up service within 2-3 working days. But, in case of any delay due to any circumstances beyond our control, library will not be held liable for any compensation. It is our absolute discretion to be able to change our business policies as and when required, with regard to the delivery and pick-up service without a notice.
3. Late Fees
While there are no payable late fees, we do not have a provision for the customer to decide at their own behest to renew an item without explicit permission from Toddler TownToy Library. The customer cannot decide for retaining any or all of the items without our permission. In case of such events, the customer will be charged a fine, along with the added cost of the item which you have forcibly retained.
4. Damage or Loss
ToddlerTown Toy Library makes sure that each and every toy is checked and inspected thoroughly for any missing or damage damaged part, before it is circulated again. Once the toys have been circulated, it is a responsibility of the customer to ensure that the toy should not be damaged and should be in good condition at the time of return. Members are requested to check the items recieved on the same day and inform for any damage or missing items from the items recieved, the same wont be accepted at the time of return. Toddler Town Toy Library or any of the authorized personnel would be the sole judge to decide if a the particular toy has been damaged during the rent period, before returning it to the library. In case the toy(s) rented by the customer gets lost or damaged before returning, Toddler Town Toy Library reserves the right to deduct an amount equal to the actual cost of the toy delivered to the customer from the security deposit. The Toy Value is based on the MRP(Maximum Retail Price) at which the toy is currently available in the market.
6. Termination / Cancellation
Toddler Town Toy Library reserves the right to terminate or cancel the customer’s membership at its sole discretion, without providing any reason whatsoever. The customer has the option to cancel their membership with Toddler Town Toy Library at any time, by the means of a simple Email addressed to us. Anyhow, this would be considered only after the customer has returned all the items rented from Toddler Toy Library, in perfect condition. Library would refund the security deposit within a period of 30 days. It should be noted that Toddler Town Toy Library does not provide any refund for partial membership period. The registration fee is not applicable for refund, only the security deposit would be refunded, after the required deduction (if any). Toddler Town Toy Library reserves the right to terminate customer’s membership at any point of time, without assigning any reason for the same. In such cases, the member is liable to return all the rented toy(s) they might have at that particular time and pay the unpaid amounts to the library, if any. Toddler Town Toy Library would refund the Security Deposit, after adjusting all unpaid amounts, within 30 working days after the date of termination of membership.
6. Image of Products
It should be noted that the actual product may differ from images of the product showed on the website.
7 . Refund of Security Deposit
Members must pay a refundable security deposit based upon the chosen rental plan by the customer. Members are not liable to receive any interest on this deposit. This deposit will be refunded after the membership is terminated and the dues (if any) has been deducted by Toddler Town Toy Library. Members have to claim for deposit within 30 days of termination of membership. Toddler Town is not liable to pay the deposit if deposit is not claimed within the given time period.
7. Your cart List
Items that the customer selects to rent would be displayed on the customer’s rental cart list. After submitting the Borrow list on our website, customer would not have the provision to modify the same. The number of items which can be added in the cart list would depend upon the Membership plan that the customer has subscribed for. Our team would inform the customers about the items which can berented, based on the availability of the items. In cases any of the items cannot be delivered, our team would inform the customer about the same through message or phone call. It would be our priority to ensure that our team sends out maximum number of the items from the customer’s cart list. If the item is unavailable, out team will send out other items nearest to customer’s requirement as a replacement. This shall be informed beforehand. Once the cart list has been submitted, customer cannot make any changes until delivery. A new cart list can be created 4 days prior to next delivery.
9.Payment of Subscription, Upgrade and Renewal
Toddler Town Toy Library offers payment via Cash on Delivery or Gpay/Paytm. As soon as the membership period comes to an end, our team will notify the customer regarding the same via whats app, giving an option to make payment via any of the available methods to renew membership. One can upgrade their membership to a different plan of a higher amount. However downgradation of plan is only possible after the current period of payment has ended. All fees and charges are non-refundable and there are no refunds for partially used periods. Toddler Town Toy Library has the right to change the fees and charges at any point of time.
10.Toy Care Policy:
Parents are strongly encouraged to adhere to the following Toys and Books Care Policies-
● Toys and Books are to be used carefully, under parental guidance & supervision.
● Use the Toys and Books for their intended usage.
● Parents should clean any Toys and Books with visible debris (i.e. food, dirt etc.) before returning them back to our team. Any loss, damage or injury arising out of use of the Toys and Books will not be the responsibility of Toddler Town Toy Library. Our team will not be liable for any harm, injury, hurt caused to anyone using the Toys and Books
● At no point of time will the library be liable (jointly or severally) to the customers for any special, incidental, indirect or consequential damages of any kind resulting from the usage of the items, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the items. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
11.Registration Fee
Every person willing to enroll to become a member has to pay a non-refundable registration fee of Rs. 300.
12.Re-Opening Fee
Every member who is willing to re-open the account will have to pay the registration fee again.
13.Safety and Risk
It is the the customer’s responsibility to examine the toy at the time of delivery and to come to a conclusion that the same can be used by their child safely and without any risk, whatsoever, either to him/her, or anyone else. It is the customer’s responsibility that the toy rented by them is handled by the child under strict supervision of an adult. Neither Toddler Town Toy Library, nor its affiliates can be held responsible, whatsoever, on an account of the usage of any of the toy rented from our portal.
